Product Bulletin: Resellers of SESG Can Provide Partner Installation Services

 

 

Date of Revision

Summary of Changes

 

15/5/2007

Initial Version

 

 

 

 

CONFIDENTIAL Restricted to NetApp employees & channel partners under NDA copyright © 2007 Network Appliance Inc. All rights reserved.

 
  1. Summary
  2. What's New?
  3. Sales Tools
  4. Customer-Ready Tools 
  5. System Requirements
  6. Product Information
  7. Additional Information

 

1.   Summary

This product bulletin announces the ability of NetApp resellers to quote SupportEdge Secure for Government (SESG) support services without ordering installation services from NetApp with the June quote tool release. This allows NetApp resellers to provide the installation services themselves, as they can with SupportEdge Premium and SupportEdge Standard. 

2.   What’s New

NetApp resellers now have the ability to quote SupportEdge Secure for Government (SESG) support services without ordering installation services from NetApp. The SupportEdge Secure for Government (SESG) Onsite option is modeled after SupportEdge Premium, and Premium includes installation, except when resellers quote and order Premium without installation, providing the installation services to the end customers themselves. However, until now there was no option to for resellers to deselect quoting and ordering installation for SESG as they can for Premium.

 

This change affects only the SupportEdge Secure for Government (SESG) Onsite option, not the SESG Parts Delivery option. The SESG Onsite option includes security-cleared personnel for installation (if installation services are ordered) and Onsite Event Support, whereas the SESG Parts Delivery option does not include security-cleared personnel for installation (or for any Onsite Event Support). 

 

The new ordering ability allows NetApp resellers to provide the installation services themselves, as they can with SupportEdge Premium and SupportEdge Standard; or resellers can quote and order installation services from NetApp, depending on their situation.

 

 

 

3.   Sales Tools (Sales Guides, Training Presentations, SE Presentations)

 

Sales presentations, sales guides, training materials, and data sheets on positioning, pricing, delivery capabilities, ordering, and quoting are available. Internally, go to http://ngs-web.corp.netapp.com/support/se/secure.html.

 

Channel partners can link to PartnerCenter for more information: http://www.netapp.com/mycommunities/PartnerCenter/essentials/supportedge.html

 

4.   Customer-Ready Tools (Customer Presentations, Datasheets)

Sales presentations, sales guides, training materials, and data sheets on positioning, pricing, delivery capabilities, ordering, and quoting are available. Internally, link to http://ngs-web.corp.netapp.com/support/se/secure.html.

 

Channel partners can link to PartnerCenter for more information: http://www.netapp.com/mycommunities/PartnerCenter/essentials/supportedge.html

 

 

 

5.   System Requirements

 All platforms for which SupportEdge is orderable.

 

6.   Product Information

N/A

7.   Additional Information

 Sales presentations, sales guides, training materials, data sheets, and FAQs on positioning, pricing, delivery capabilities, ordering, quoting, training, and customer contracts are available. Internally, go to http://ngs-web.corp.netapp.com/support/se/secure.html.

 

Channel partners can link to PartnerCenter for more information: http://www.netapp.com/mycommunities/PartnerCenter/essentials/supportedge.html

 

Contact Information: Please contact your Network Appliance sales or channel partner representative with questions concerning this bulletin, or contact Howard Dernehl at Dernehl@netapp.com.

 

 

© 2007 Network Appliance, Inc. All rights reserved. Specifications subject to change without notice. NetApp and the Network Appliance logo are registered trademarks and Network Appliance is a trademark of Network Appliance, Inc. in the U.S. and other countries. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such.